I felt completely taken care of from the first contact – with sincerity rather than salesmanship. I was apprehensive about coolsculpting but felt encouraged by the many before and after photos that showed impressive results. Mostly, Jessica took the time to address all of my concerns and was realistic about what I could expect, so I trusted her. I just had my coolsculpting treatment yesterday and it went beautifully – didn’t really hurt, just uncomfortable – Jessica and her sister Melissa are experts and the entire staff was helpful and attentive. Almost felt like a day at the spa! Now I observe over the next four months as the rolls on my back melt away!